Privacy Policy

Last updated: November 2025
This Privacy Policy explains how Dropli.co.uk (“Dropli”, “we”, “our”, or “us”) collects, uses, and protects your personal
data in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect
We may collect:
• Contact details (name, email, phone number)
• Pickup and drop-off addresses and booking information
• Payment information (processed securely by third-party payment providers)
• Technical data such as IP address, browser type, and cookies (for analytics and security)

2. How We Use Your Information
We process your personal data to:
• Provide quotes and perform our contractual services
• Communicate with you regarding your booking
• Send confirmations, updates, or service notifications
• Improve our website and marketing performance
We do not sell or rent your information to any third party.

3. Lawful Bases for Processing
Under the UK GDPR, we rely on the following legal bases:
• Contract: to provide the service you requested
• Consent: when you opt-in to marketing updates
• Legitimate Interest: to maintain and improve our business operations

4. Data Retention
We keep personal data only as long as necessary to fulfil our services and legal obligations, typically no longer than
six years after the last transaction.

5. Data Sharing
Your data may be shared with:
• Contracted drivers or service partners solely to fulfil your booking
• Secure payment processors (e.g., Stripe, PayPal)
• Analytics providers such as Google Analytics
All partners are bound by confidentiality and data-protection agreements.

6. Cookies
Our website uses cookies to enhance user experience and measure traffic.
You can adjust your browser settings to disable cookies, though some site features may not function properly without
them.

7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
Requests can be made to privacy@dropli.co.uk.

8. Data Security
We use secure servers, SSL encryption, and restricted staff access to protect your data from unauthorised access,
alteration, or disclosure.

9. Updates to This Policy
We may update this Policy from time to time. The latest version will always appear on this page with a new “Last
updated” date.

10. Contact Us
For any privacy-related enquiries:
info@dropli.co.uk
www.dropli.co.uk